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Troubleshooting for PSS
Troubleshooting for PSS
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Written by Flora Ng
Updated over a week ago

Chromium/Java Error on Mac

Do you see the error below when you click "Launch Extensions"?

Follow the steps below to resolve:

  1. Close PSS

  2. Settings -> Privacy & Security -> App Management -> Turn Java to On

  3. Then restart PSS


Issues with Needs Review

Are you unable to close the Needs Review blue notification?

Follow the steps below to resolve (must be logged in as an admin):

  1. Settings -> Edit users

  2. Under Action Privileges, check "Can Review Other User's Data Entries" and uncheck "Data Entries Require Review"

If you're still unable to close the Needs Review notification, it means you need someone else to review the note.


Common Mistakes

Make sure you:

  1. Launch Tali from a patient's chart

  2. Close the Mobile EMR page after you open Tali or transfer your note

  3. Close Tali in the browser after you've generated your note


Warning Messages

If you're trying to send your Tali note to the patient's chart, get rid of these warning messages by closing the purple mobile EMR page and Tali webpage, then re-opening Tali from the correct patient's chart in PSS.


Prefer to keep using Tali the same way?

You can continue accessing Tali anytime here. This option allows you to use Tali without patient context, so you won’t need to re-launch it between patients.

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