Resolving unexpected upgrade messages

If Tali asks you to upgrade or states you have hit a limit despite having a Pro license, review the following causes and solutions:

Check your login email Open Tali’s settings and verify the email address listed at the top. It must match the email address found on your purchase confirmation.

Check plan limits

• Premium plan: This plan includes a limited number of AI scribe notes per month. You may need to upgrade to the Pro plan for unlimited access.

• Pro plan: If you have a Pro plan but see a limit warning, confirm you are logged in to the correct account.

Oscar EMR users If you are on the scheduling page in Oscar EMR, Tali is intentionally disabled. Open a patient chart to enable recording.